Guard Services

Guard Services

Uniformed Security Guard Services

Response provides high end security services to our client base forming strong, lasting relationships with our customers. With 150 security professionals employed by Response Security we are capable of providing specialized services by hand picking our team to address your specific needs. Our team of professionals are dedicated to providing our clients with a safe and secure work environment while maintaining an exceptionally high standard in Customer Service.

 

Security Solutions:

Commercial clients with:
  • Customer Service
  • Concierge Service
  • Security on Call
  • Loss Prevention
  • Access control and deterrence
  • Parking enforcement
  • Property Inspections
  • Trespass to Property Act enforcement

 

Residential clients with:
  • Concierge style access control & customer service
  • Access Control
  • Security On Call
  • Property Inspections
  • Unlock and lock up procedures
  • Parking Enforcement
  • Loss Prevention
  • Health and Safety Inspections
  • Electronic Reporting credentials
Industrial and/or Construction clients with:
  • Access control
  • Health and safety inspections
  • Random property patrols
  • Electronic reports and patrol tours

 

Special Services Clients with:
  • Access control
  • Control room surveillance/ Remote Video Monitoring
  • Customer service and Concierge Services
  • Deterrence and general patrol
  • Asset Protection and Loss Prevention
  • Armed and unarmed cash escort
  • X-Ray machine monitoring
  • Visitor screening

 

 

 

Response Security provides our uniformed security personnel the necessary infrastructure in order to maintain our professional standard and provide exceptional service to our clients. We provide our static officers 24/7 support through our RSMC and our Mobile Supervisory Team. Our Officer’s safety and the service they provide to you are our highest priority.

Security On-Call

Security on call is a program that allows your tenants, customers or employees an alternative to report possible suspicious persons on site or loiterers without waiting for police who rate this as a low priority call. When security is on site, customers see our patrol vehicles as re-assurance knowing that someone is checking up on their behalf. This instills peace of mind knowing that their property managers are taking every possible reasonable step to ensure their well-being. The service is available for your tenants 24 hours per day, 7 days per week with a call to the central dispatch at 613.567.2737. Response will call all complainants before and after to inform them of the action taken. This will reassure the tenant that something has been done in response to their concerns. All callers have the option of reporting anonymously.

On-Site Guard

Response will be required to provide qualified personnel to staff a security and customer service role. Response agents will be required to interact with the public, clients of the facility and assist staff to ensure the safe and productive function of the centre under direct control of the Client’s designated personnel. Agents selected for these posts shall be beyond reproach in their dress and deportment and possess excellent communication skills as well as the ability to operate with little to no direct on site supervision. Response Policy dictates that an Agent checks into dispatch 15 minutes prior to shift start. If an Agent has not reported in on site, dispatch or a mobile agent will contact the location in an attempt to reach the agent. In this event the mobile agent will already be on route and will notify the client on site of his/her arrival time. Should it be confirmed that a site agent will not be attending his/her site, a mobile patrol agent will be dispatched to the designated site and arrive within 60 minutes of the shift change notification. Mobile will contact onsite client representative and notify of his/her estimated time of arrival. A part time agent who possesses the training and ability to conduct the post order within reason will be contacted as a replacement.

Guard Tour System

The Guard tour system provides verification that the guards are performing their patrol job correctly. The guard walks his/her rounds and touches pids at each designated location to provide verification of their rounds. This also helps to ensure that the guard is checking locations in which the client deems of high importance. Data is downloaded weekly and kept at the Response office for future reference.